The Samanage interface suffers slightly from looking to cram countless features and alternatives into what is essentially just one World wide web interface. All the things is saved in sections that make simply enough perception for being purposeful but it was quite often tricky to locate selected attributes when I needed them.
Probably the most common positive feedback about Samanage is its responsible purchaser help. “We can easily Speak to them by means of chat, e-mail, phone… the choices give us lots of versatility,” outlined one particular of many contented buyers.
The insights we gain from engaging with them, in spots like our THWACK on the net community, permit us to construct items that solve well-recognized IT management troubles in ways that technology industry experts want them solved. This target the consumer and motivation to excellence in conclude-to-close hybrid IT functionality administration has founded SolarWinds as a around the globe leader in community administration program and MSP remedies. Find out more currently at .
Samanage's IT Support Desk and Asset management suite has many options corporations may very well be trying to find and provides a brief free trial, but a lackluster interface usually means it's actually not a healthy for everyone.
Luckily, the Dashboard view might be custom made, and that is a little something your helpdesk administrators should make sure to set aside plenty of time for you to do right before finding as well deeply associated with Samanage. Indeed, it might be finest that you should use Samanage guidance throughout your rollout to Obtain your crew up and functioning swiftly or They could miss out on a number of Samanage's greatest abilities for months without acknowledging it.
SolarWinds designs to amass Samanage to get a purchase price of $350 million in hard cash or about $329 million net of money acquired. SolarWinds plans to fund the transaction principally with its existing hard cash harmony.
Yet one more, who ever desires to dig into piles of warranties? We don’t, so we like that Samanage delivers warranty specifics routinely when we want it.
Get a closer consider the complex technical specs and method demands for Samanage. Determine if It really is suitable with all your operating method and also other program.
In the meantime, the asset management gives you a complete view on the asset’s lifecycle from its buy to disposal. It pays to trace enterprise laptops and cell units via Team Coverage or Area Login Scripts particularly if you’re implementing a BYOD (deliver your own system) plan. It is possible to quickly see crucial details to the asset, including, effectiveness, location, and specs.
Finally. But in comparison to easier and cleaner interfaces, even from rivals with likewise broad function sets like Vivantio Pro, I found its crowded user interface tough to navigate.
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One more popular difficulty solved by The seller is superior assistance cost. Gordon stressed The reality that Samanage support crew is usually readily available to assist its clientele.
Tagging causes it to be much easier to determine the item’s status and assign it to buyers and observe its overall performance. In the same way, the support desk has strong application repository. You can easily retrieve application details, and, more critically, detect protection bugs or unauthorized installation.
As soon as the agent has additional a title and a description, all that is remaining to perform is assign the ticket for the relevant human being through the search box and increase any appropriate priorities and because of dates. At the time that is certainly full, push the Build Incident to return back again to the main Incidents perspective.